About / Terms

About APL Healthcare

 

 

 

About Us

 

From Humble Beginnings – Building a Substantial Quality Company

Our founder is a former MICA Flight Paramedic, who dreamt of breaking away from the

daily tragedy and trauma he witnessed, and offer his professional experience and expertise to a marketplace where pretenders often exist.

 

Offering Australia’s Largest Range

With only a dream, he and his team have built APL Healthcare into a large family owned and operated business that offers Australia’s widest range of Healthcare Simulation, Medical and Rescue Training products to some of the country’s biggest training institutions and organisations.

 

Building Trust

No organization can be successful unless they build customer trust, provide great service, as well as good old fashioned honesty in all matters.

 

Fantastic Products

  We became the Australian agent for the fantastic Nasco & Simulaids range of training aids in 1994, and since that time has continued to grow solid alliances with suppliers in the USA, Singapore, China, Japan, Israel and Europe.

 

Saving Lives – Making AEDs Affordable

We believe AEDs should be more readily available to save lives in the community, and the best way to achieve that is to make them cheaper.  As the exclusive distributor of the HeartOn A10, and the XFT AED Trainer, we set our 2012 AED prices approximately $1,000 lower than our competitors. 

  

Some of our Team & Office

 

 We’re truly proud of our culture, for it is professional, helpful and happy. That's a great combination.

 

 If you’re ever unsure about a product or service, with one simple call you can access 200 combined years of professional experience in Intensive Care Ambulance, Nursing, Helicopter Rescue, Fire Services & Military.

 That’s hard to beat! 

What you can expect from us

Any company in their right mind will tell you that they have great, friendly and professional service, even if it’s not necessarily true!! 

 

However we take pride in offering a truly professional, down-to-earth and friendly service. 

 

We back up our service claim by inviting you to contact our founder and Managing Director, John Haines if you aren’t happy. 

Email: john@aplhealthcare.com.au

 

We will never claim to be perfect, for who can, but we are always open to constructive comment which can often be used to achieve a positive outcome for our customers.

 

Terms

 

Product Returns & Refunds
Refunds for products are available at up to 100% of the purchase price providing the products are returned in unused condition, and provided they are returned within 14 days at the expense of the client. APL Healthcare and its members may reduce the amount refunded to a client if the product is damaged or in less than 'as new' condition upon return. Books, CD's and DVD's are not returnable and not refundable, unless otherwise agreed by both parties.

Missing Items

APL must be notified about missing items within 14 days

Proposals & Refunds 
All proposals and quotations provided by APL Healthcare are valid for 14 days only.

Shipping Refunds
APL Healthcare does not refund shipping costs.


Postage 
 

We ship via Australia Post Parcels.
We cannot guarantee Express Post next day deliveries,
But all efforts are made to facilitate and prioritise Express Post orders.

For estimated delivery times please visit

Australia Post